Capabilities
Next-level automation and impactful digital transformation is possible by combining various capabilities or technologies. This is a something Forrester calls Automation Fabric, whilst Gartner refers to it as Hyperautomation. These technologies sit above your application layer (ERP, Supply Chain Management, CRM, etc.) and require no changes to your underlying systems.
Robotic Process Automation
Robotic Process Automation (RPA) is the best technology to automate rule-based, repeatable, high-volume digital tasks. For example, perhaps you need to feed structured data from one IT system to another, or maybe you want to auto-generate reports. RPA is undeniably the fastest, most efficient, and cost-effective tool to enhance productivity in your mundane, back-office tasks.
Intelligent Workflow
Intelligent Workflow, also known as Digital Process Automation (DPA) or Business Process Management (BPM), is what connects humans and automation technologies into seamless workflows, whilst at the same time ensuring control and end-to-end overview. Take as an example your customer onboarding process, which likely contains dozens of tasks to be carried out by RPA, Conversational AI, APIs, and humans. Once one task is completed, Intelligent Workflow uses the output and business rules to trigger the next task in the process, thus delivering an end-to-end solution that focuses on the workflow of onboarding the customer.
Intelligent Document Processing
Intelligent Document Processing is an AI-based technology which captures, classifies, and transforms unstructured data from various different sources into actionable information. Source documents, like claims, invoices, filings, emails, and forms that contain free-form text, have content that needs to be processed. Whether classifying your incoming customer service email inquiries or your Know Your Customer (KYC) forms, Intelligent Document Processing can help.
Conversational AI
Conversational AI refers to technology that is used in the most sophisticated AI-based Chatbots and Virtual Assistants, i.e. those that can have real, natural-language conversations with customers. Not only this, but Conversational AI can identify and personalize a user interaction, whilst also providing a host of other practical functions. In situations like customer and internal services, where volumes are relatively high, Conversational AI is the perfect solution. Whether your goal is to serve your customers better, provide 24/7 service, or save the input of human agents for the most demanding cases, Conversational AI can easily solve over 90% of general inquiries!
API/Integrations
APIs and integrations are the fastest and most robust way to interact with business applications or third party data sources. Ensuring a rich connectivity to API interfaces allows a scalable and fast way to automate data transfer or trigger activities (RPA, IDP, Conversational AI, Intelligent Workflow etc.) across the organization needed to execute your end to end workflows.